- We cannot accept any item back for refund or exchange that is not in its original condition and original packaging, that has been worn or marked, that has been used, or has had any labels detached. We offer a refund of full price within 28 days after you receive your product.
- You can simply fill in return form on website. Login into your account and click on “Make an RMA slip” and the request will be send to customer service.
- Please take your parcel to your nearest post office. We recommend that you send returns by Recorded (covers you up to £30) or Special Delivery (covers you up to £500). Always retain proof of postage.
- Goods are returned to Seira Elves at your own expense. We cannot be held responsible for parcels, which fail to reach us or are damaged in transit, and we will be unable to process your return until it is received back.
Send your goods back to:
Seira Elves UK Limited
C/O Exact Abacus Ltd,
Unit 20 Matrix Way
Refunds are processed within 2 weeks of receipt of the items back, after they have been fully inspected by our Returns team. Please ensure your Returns form is clearly competed with product codes.
We do not exchange products. You can cancel your order/return your product and get full refund to your card first. Then, you can order the right product.